In a
macro-economic scenario characterised also in Italy by an uncertain growth recovery and destabilised by market fall-out, banks have to:
- continue to cope with overall stagnant profitability and deterioration in the quality of credit;
- re-establish their credibility in the face of highly critical public scrutiny;
- contribute to the stability of the financial systems, dealing with increasingly stringent and rapidly evolving rules and practices, especially in terms of capital requirements, risk management and corporate governance;
- increase management focus on criteria of efficiency and transparency.
These factors
make banks focus mainly on management based on efficiency and transparency criteria, so that it increasingly becomes more crucial to:
- be compliant, using the best international practices;
- develop prudent products and services which at the same time are innovative, involving the relevant stakeholders;
- to have competent and motivated personnel at all levels.
The following are
the issues which we believe can measure the social responsibility of Montepaschi in the most appropriate way:
- risks control, transparency and market ethics;
- responsible credit and distribution of financial products;
- customer satisfaction and the value of reputation,
- development and enhancement of human resources;
- sustainability of the supply chain;
- ability to create value added compared to the traditional social function of banking activity;
- management of the environmental impacts of operations and "green finance" markets.
