In a macro-economic scenario characterised also in Italy by an uncertain growth recovery
and destabilised by market fall-out, banks have to:
- continue to cope with overall stagnant profitability and deterioration in the quality of credit;
- re-establish their credibility in the face of highly critical public scrutiny;
- contribute to the stability of the financial systems, dealing with increasingly stringent and rapidly evolving rules and practices, especially in terms of capital requirements, risk management and corporate governance;
- increase management focus on criteria of efficiency and transparency.
These factors make banks focus mainly on management based on efficiency and transparency criteria
, so that it increasingly becomes more crucial to:
- be compliant, using the best international practices;
- develop prudent products and services which at the same time are innovative, involving the relevant stakeholders;
- to have competent and motivated personnel at all levels.
The following are the issues which we believe can measure the social responsibility of Montepaschi in the most appropriate way:
- risks control, transparency and market ethics;
- responsible credit and distribution of financial products;
- customer satisfaction and the value of reputation,
- development and enhancement of human resources;
- sustainability of the supply chain;
- ability to create value added compared to the traditional social function of banking activity;
- management of the environmental impacts of operations and "green finance" markets.