The report in numbers

1. Performance and value creation

1.1. Business segments
1.2. Market capitalisation and stock market indicators
1.3. Income statement & balance sheet highlights and profitability indicators
1.4. Distribution of gross value added

2. Governance

2.1. Ownership structure
2.2. Meetings of bod and main committees
2.3. Remuneration of directors and general manager
2.4. Assignments awarded to suppliers connected with the independent auditor
2.5. Fines and Penalties
2.6. Anti-money laundering
2.7. Media presence
2.8. Investor relations

3. Customers

3.1. Customer profile
3.2. Sales and contact channels
3.3. Retention and turnover
3.4. Customer satisfaction
3.5. Complaints
3.6. Products and action featuring major social impact

4. Staff

4.1. Staff headcount and types of employment relationship
4.2. Breakdown
4.3. Training
4.4. Remuneration
4.5. Equal opportunities and diversity
4.6. Turnover
4.7. Overtime working
4.8. Absences
4.9. On-the-job accidents
4.10. Disciplinary measures
4.11. Legal disputes

5. Suppliers

5.1. Magnitude of procurement expenditure - general details
5.2. Profile of suppliers included in group approved supplier list

6. Community

6.1. Contributions to the community

7. Environment

7.1. CO₂ emissions
7.2. Energy consumption
7.3. Paper consumption
7.4. Water consumption
7.5. Business road travel
7.6. Generation of special waste
7.7. Operations in sectors featuring high environmental impact
7.8. Loan applications subjected to assessment of environmental credit risk
7.9. Loans in the renewable energy sector